Video Tutorial
Instructions
Follow these simple steps to create a ticket in our Help Center:
1. Navigate to the Columbia Help Center.
2. Optionally, log in to your account.
3. Click on “Submit a request”. You can do this in two ways. You can either click on the “Submit a request” button on the homepage, or you can click on the “Submit a request” text located in the top-right corner of the screen. Either way, the outcome is the same.
4. On the request page, you must first identify yourself. If you’re not logged in, you will have to provide your email address.
5. Specify the nature of your request by selecting a main category and then a specific topic within that category.
6. Fill in the additional fields that will appear on your screen.
7. Similar to composing an email, provide additional details in the subject and description fields.
8. Optionally, attach a file to your request.
9. Verify the information and click on the “Submit” button.
Your request has been submitted!
You'll receive an email notification; be sure to check your spam folder. Our team will respond as quickly as possible.